Return and Refund Policy

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Effective Date: December 2024

Thank you for shopping with Arrieta Studio Art LLC.. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

The return will be given as money back. You can return products without custom engraving in its original condition within 14-30 days of the date of shipment for a merchandise refund. There are no returns or offer exchanges in excluded items, because the limit of the authentic piece. Buyers are responsible for the shipping cost and process. Buyers pay what it costs to ship for returns or exchanges.

1. Eligibility:
   • Items must be returned within 14- 30 days of the purchase date.
   • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   • Certain types of goods are exempt from being returned, such as original artworks, digital art, or downloadable software.

1. Process:
   • To initiate a return, contact us at https://arrietastudioart.com/contact with your order details.
   • Once your return is approved, we will provide instructions on how and where to send your item.
   • The customer is responsible for shipping costs associated with the return unless the item is defective or incorrect.

Refunds

1. Inspection:
   • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within  5-10 business days.

1. Partial Refunds:
   • Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact us at https://arrietastudioart.com/contact and provide details about your order and the issue.

Non-Returnable Items

• The following items cannot be returned:
  • Gift cards
  • Downloadable products
  • NFT (due to change of value)
  • Original artworks (due to change of value)

Payments

We accept PayPal, Visa, MasterCard, AMEX, Apple Pay, and Discover. Please note that I do not accept personal checks under any circumstances. If you would like to pay using a different method, kindly contact arrietastudioart.com/contact  first before making your purchase.

Payments should be made on the same day the item is purchased. If you are unable to make the payment on the same day, you may complete it within the next five consecutive days. If payment is not received within this timeframe, products on cart will be disabled and canceled. I reserve the right to cancel or reverse the transaction if payment is not completed.

My goal is for every customer to be satisfied with their purchase. I ensure that each item is accurately described, authentic, and free of damage. If you are not satisfied with your product for any reason, please contact  http://arrietastudioart.com/contact  so we can resolve the issue.

Your feedback is very important for my studio art and business. It helps me ensure I am providing quality products in excellent condition and conducting good business with you. Please send your reviews when you purchase a product in the website. Also, reviews can be send directly from our Facebook page here at https://www.facebook.com/arrietastudioart/reviews.

Shipping Costs

Fast service and good shipping is primordial. You pay fast, you get fast service and feedback immediately.
All delivery prices for small items are the same in all United States. For large boxes shipping prices are different. Anywhere in the U. S. 5-10  business days to delivery and 15 - 20  business days for International.
Shipping and Handling will be by USPS or FedEx. All sold orders are well packaged for delivery. Insurance is included in the shipping price for all art work (including paintings, printings, framed art, canvas art). Combined shipping is available when you buy multiple items. If you would like to use different shipping methods or for pick up of purchase, please send your inquiries in the contact form with details, hours and dates. I will ship every morning, Mon-Sat at 10:30 EST. If your payment is made after that time, it will ship first thing the next 1-3 business days.

• Original shipping charges are non-refundable unless the return is due to our error.
• If you receive a refund, the cost of return shipping will be deducted from your refund if it was covered by us.
• Shipping prices vary for all other countries. For International shipping please contact arrietastudioart.com/contact and send your inquiry with a mail address to calculate shipping rates and prices. I will estimate the total price including insurance for the package. Packages are sent by FedEx or UPS.

Please Read For Original Art-Related Items

All fine art items are well packaged for a safe delivery. Shipping insurance is included in the price. Some artworks do/don't include framing, please read the description of each piece that you are buying. Traditional canvases, canvas print, stretch canvas, canvas board and drawing paper;  are the surface materials most used for this type of art. There are no returns, offers or exchanges in excluded items because of the limit of the authentic piece.

Please Read For Wholesale Orders

For wholesale orders and quotes or if you would like to customize an individual order, send a new order form with details of the products that you like to commission . Please complete your inquiry here on the new order form and send your contact email along with your questions. Additional charges and shipping may apply for original artworks, or for other products like T-shirts in sizes 2XL, 3XL, or larger. Please contact arrietastudioart.com/contact for any other questions you may have.

Contact Us 

If you have any questions about our Return and Refund Policy, please contact us arrietastudioart.com/contact

We value your satisfaction and aim to resolve issues promptly. Thank you for your understanding and support!